(706) 675-3358 | Contact Us
Responsibly Serving Heard County's Water Needs Since 1984.
Reporting a Problem?
Anything you need, we're just a click away.
Heard County Water Authority Board of Directors are appointed by a governing process. Two Directors are appointed by the Heard County Council. Two Directors are appointed by Franklin City Council and one Director is appointed At Large.
Heard County Water Authority consists of four separate departments and facilites. Please select a department below and Meet Your HCWA Team!
WHO WE ARE
Call or Email Customer Service!
Meet our Leaders
Meet Your HCWA Team!
HCWA is aware of the importance of practicing good hygiene by washing your hands with soap and water. It is one of the cheapest, easiest, and probably the best first line of defense against the Coronavirus. During the month of March, we will suspend service disconnections for non-payment. However, payment is still due as scheduled, and late fees will be applied to late payments. To avoid late fees, call our office at 706-675-3358 and make payment arrangements. As always, payments may be made online or over the phone.
For the wellness of our staff, effective March 18, 2020, the office will remain locked until the coronavirus crisis has passed. Staff will continue to report to work and will be available by phone and email. The front door of the office has a drop box for placement of all payments and service applications. Service Applications and Water Users Agreement may also be downloaded from our website at www.myhcwa.com. Please call our office at 706-675-3358 if you have any questions.
During this difficult time, HCWA staff is committed to our customers and we will continue to provide safe and clean drinking water, as well as the treatment of wastewater for our City of Franklin customers. We encourage you to follow CDC guidelines and protect the health of you and your family. More information may be found at www.cdc.gov/coronavirus.
December 27, 2019
As a result of recent rainfall and improving conditions, the Georgia Environmental Protection Division (EPD) is ending its Level 1 Drought Response in 103 Georgia counties. The decision means that almost all Georgians will return to a non-drought outdoor water use schedule.
To determine the appropriate level of drought response, EPD considers several factors including precipitation, stream flows, groundwater, reservoir levels, short-term climate predictions and soil moisture. EPD monitors and produces publicly available reports on these conditions on a monthly basis.
The Level 1 Drought Response required public water utilities in 103 counties to conduct a public information campaign to help citizens better understand drought, its impact on water supplies and the need for water conservation.
EPD encourages all Georgians to follow the non-drought outdoor water use schedule required under the Water Stewardship Act of 2010. It is in effect statewide and limits outdoor water use year-round to the hours between 4 p.m. and 10 a.m. There are several exceptions to this limitation listed at https://epd.georgia.gov/watershed-protection-branch/water-conservation.
Read the full article here.
An act of the Georgia General Assembly created the Franklin-Heard County Water Authority on February 6, 1984. This act was amended to change the name of the Authority to the Heard County Water Authority was approved March 22, 1989. The Heard County Water Authority is not a department of the Heard County but an independent authority. The five person Board is comprised of two members appointed by the City of Franklin, two appointed by the Heard County Board of Commissioners, and one member is elected by the four current HCWA Board members. The Board serves for 4 years and the terms are staggered. The reason behind utility authorities being created by the State of Georgia Legislature was to keep local politics out of the decision making process for rates and other matter with regard to the operation of a utility.
CodeRED Alert System
The Water Authority has partnered with Heard County Fire and Emergency Services to provide our customers with access to a notification system that advises residents of issues such as boil water advisories, main leaks, or other issues in their area. Please click the CodeRED logo link below to sign up today.
2016 Annual Water Quality Report
2017 Annual Water Quality Report
2018 Annual Water Quality Report
Water Pressure Regulator Information
Stay in Touch.
If you are in need of water service at a new address, please be sure to read our policies for establishing a new account in the document listed below. If you have any additional questions regarding these policies, water rates, or if you are ready to open an account, please contact our office at (706) 675-3358. Please complete both of the following forms for faster service.
Below are some useful links regarding water conservation and other information. If you need more information, please contact us, a representative will be available to address any concern or question you might have.
Fill in your details below and one of our team will call you back same business day.